Management of Services: Concepts, Design, and Delivery
About
"Gear Model" to support roadmapping of Value Chain Dynamics (VCD). VCD, as it pertains to service management, is covered in Lecture 6. (Image courtesy of Prof. Charles H. Fine.)
Instructor(s)
Prof. Charles H. Fine
MIT Course Number
15.768
As Taught In
Fall 2010
Level
Graduate
Course Features
- Selected lecture notes
- Selected lecture notes
- Projects and examples
- Assignments: written (no examples)
Course Description
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Content
2 sections 10 items